We at Luster Products want you to be satisfied. We stand behind our products and want you to be happy with your purchase. In the event that you are not satisfied, our team will make your return process simple. Just return the item(s) within 30 days of purchase.
Only products purchased on the Luster Products official website may be returned. Items purchased from one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website or store for their return policy.
ALL RETURNS MUST BE ACCOMPANIED BY THE ORGINAL RECEIPT/PACKING SLIP AND ALL ORIGINAL PACKAGING. PLEASE REVIEW THE PACKING SLIP ENCLOSED IN THE CARTON WITH YOUR ORDER FOR RETURN INSTRUCTIONS.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase.
The following items cannot be returned:
- Product Samples
- Individual products that were originally purchased as part of a special promotional set
Our return address is:
Luster Products, Inc.
1104 W. 43rd Street
Chicago, IL 60609
For your protection, and to ensure prompt delivery, we recommend that you send your return via traceable UPS or insured U.S. Postal Service. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Luster Products Customer Service at firstname.lastname@example.org. Our customer service representatives will be happy to assist you.
Please Note: As our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently, we are unable to change or cancel an order once it has been submitted.