PAYMENT:

What forms of payment do you accept?
We accept United States based cards: credit, debit, and gift cards. These must be issued with either Visa, MasterCard, Discover or American Express logos.

Do you accept PayPal?
Yes, we do accept PayPal.

Why did I receive an error message that my order cannot be completed yet I was still charged?
When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your card in 3-5 business days. If you do not see the funds back in your account after that time, please contact your card company for further information.

Do you accept debit cards?
Yes, United States debit cards issued with the Visa, MasterCard, Discover, or American Express logos are accepted.

Do you accept gift cards?
Yes, Gift cards issued with the Visa, MasterCard, Discover or American Express logos are accepted. Please make sure that a valid billing address is associated with the account. All orders require a valid United States billing address to process an order.

If you accept PayPal, can I use my PayPal account which has an international card attached to it?
No, only PayPal accounts which pay with United States currency and tied to a United States billing address can be used to place an order.

Are money orders accepted as a form of payment?
No, we do not accept money orders. Only the forms of payment specified above are accepted.

Can I get a discount code for my order?
Our discounts are applied only during special promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions. 

PRODUCT:

I am trying to purchase a specific product and there is no option available to add it to my cart. What does this mean?
Unfortunately, at this time we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.

Are your products available at a store near me?
By using the Store Locator on our website, you can be directed to different stores in your area that carry our product lines. You can find our Store Locator at the top of any page on the website. Here is a link to that locator: www.lusterproducts-com.myshopify.com/apps/store-locator/

Your Store Locator show no results in my area. Where can I purchase?
If the locator provides no listing of stores in your area, we are happy to offer the products you want online at this time.

Why is the consistency of the product I just ordered different from the same product I purchased previously?
A number of natural and organic ingredients are used in many of our formulas.  Due to the nature of the ingredients, the consistency and scent may differ.

How do I return a product I purchased through a retailer or other online store?
Please contact the store or online retailer you purchased from. We only provide returns or exchanges for products purchased through the official Luster Products, Inc. site.

Refer to our Returns Policy provided on the website.

How do I get samples?
Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions and sample giveaways.

What if I had an allergic reaction to your product?
We recommend that you discontinue use immediately and contact your physician who will be able to provide details on what ingredient you may have had a reaction to.

Can I check to see if a product has certain ingredients?
Please visit the product page and check the ingredients list for the product you are interested in.

DELIVERY:

After I place my order, when will my order ship?
All orders are typically processed and moved to our fulfillment center for shipping within 2-3 business days.

Orders placed during a holiday or special promotional period are typically processed and moved to our fulfillment center for shipping within 3-4 business days.

Why isn’t the tracking number working?
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking informations.

Is it possible to pick up my order instead of having it delivered?
We only offer shipping options. If you need or prefer to pick up your products, please use our store locator on this site to find a retailer near you that carries the product you’re interested in.

I want products on a rush basis. Can it be delivered Saturday?
Sorry. Shipping is based on Monday - Friday deliveries.

The tracking shows that the package was delivered but I didn’t receive it. What if the package is lost or stolen?
Once an order has shipped, Luster Products, Inc. is not responsible for lost or stolen packages which have been confirmed to be delivered to the address as entered for the order. When placing an order, the customer must enter an accurate and safe address during the checkout process. Please contact the carrier for any information regarding the delivery. Have your tracking number available as you will need it for the carrier to assist in the investigation.

Once an order has shipped and tracking becomes available, we recommend that the purchaser or a designated responsible party be available on the estimated date of arrival, or contact the carrier to schedule a pick up at the holding facility.

Do you ship internationally?
All orders ship within the United States. We do not ship internationally at this time.

Do you ship to PO Boxes?
Yes, we can ship to PO Boxes. 

Do you ship to military locations (APO/FPO/DPO)?
Yes, we can ship to military locations.

How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach a total of $100.00 (before tax or shipping is applied, and after any discounts have been applied.) The discount to shipping will be shown when calculating the total of the order.

How fast is Free Shipping?
Free shipping will be delivered within an estimated 8 business days.

When I enter my shipping address, I am receiving an error that my address is invalid?
Shipment confirmations are tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address. Please make sure you are entering your address correctly.

How do I update/cancel my order?
Please immediately email us at contactus@lusterproducts.com, and include your order number. If the order has already been provided to our fulfillment center, unfortunately we will be we unable to cancel or adjust the order.